PRIVACY POLICY
Elixion Peptides respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data-protection law.
INFORMATION WE COLLECT
When you place an order, contact us, create an account or use our website, we may collect information including:
• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Account information
• Communications with us
• Technical information relating to your use of our website
Payment information may be processed securely by the payment providers available through our website. We do not require access to your complete payment-card details in order to fulfil an order.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfil orders
• Arrange delivery
• Communicate about orders or enquiries
• Provide customer support
• Maintain appropriate business and transaction records
• Prevent fraud and protect our website and business
• Meet legal, regulatory, accounting and tax obligations
• Operate and improve our website and services
LAWFUL BASIS
Depending on the circumstances, we process personal information because:
• It is necessary to perform a contract with you or take steps requested before entering into a contract
• It is necessary to comply with a legal obligation
• It is necessary for our legitimate business interests, where those interests are not overridden by your rights
• You have given consent, where consent is required
SHARING INFORMATION
We may share information where necessary with service providers involved in operating our business, including:
• Website and ecommerce providers
• Payment processors
• Delivery and postal providers
• IT and hosting providers
• Professional advisers
• Authorities or regulators where disclosure is legally required
We only share information where reasonably necessary for the relevant purpose.
DATA RETENTION
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining appropriate business records and meeting legal, accounting and tax requirements.
Different categories of information may therefore be retained for different periods.
DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online system can be guaranteed to be completely secure.
COOKIES
Our website uses cookies and similar technologies to provide essential website functionality and, where applicable, analytics or other optional features.
Where consent is required for non-essential cookies, visitors will be given the appropriate choice through our cookie controls.
Cookie preferences can be reviewed or changed using the Cookie Preferences option on the website.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have rights relating to your personal information, including rights to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of information where applicable
• Withdraw consent where processing is based on consent
These rights are subject to the conditions and exemptions provided by applicable data-protection law.
To make a request, contact:
COMPLAINTS
If you have concerns about how your personal information is handled, please contact us first so that we can investigate the matter.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
CHANGES TO THIS POLICY
We may update this Privacy Policy where necessary to reflect changes to our website, services or legal requirements.
The latest version will be published on this website.
CONTACT
For privacy or data-protection enquiries:
Elixion Peptides
Last updated: September 2026