RETURNS & REFUND POLICY
Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
Once an order has been dispatched, it cannot be cancelled before delivery. Any subsequent cancellation or return request will be handled in accordance with this policy and applicable UK consumer law.
Where a statutory right to cancel an online purchase applies, the cancellation period is normally 14 days from the day the goods are received.
Research Materials & Returns
Due to the nature of laboratory research materials, maintaining product integrity, appropriate storage conditions and chain of custody is important.
Products that have been opened, unsealed, used, reconstituted, altered, improperly stored or otherwise handled in a way that prevents their integrity from being verified cannot be accepted back for resale.
Where goods are supplied sealed and the applicable statutory health-protection or hygiene exception applies, the right to cancel may be lost once the seal has been broken after delivery.
Returned research materials may be quarantined and will not necessarily be returned to sale where their storage, handling or integrity cannot be verified.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, incorrectly supplied or not as described, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue and photographs where relevant.
We will review the information provided and provide an appropriate remedy in accordance with applicable UK consumer law.
Returning Products
Please contact us before returning any product so that appropriate return instructions can be provided.
Where a product is eligible for return, it should be appropriately packaged and, where applicable, remain sealed and in its original condition.
Responsibility for return postage will depend on the reason for the return and the purchaser's applicable statutory rights.
Delivery Issues
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an order is delayed, damaged in transit, appears to have been lost or there is a problem with the recorded delivery, please contact us at:
We will review the available tracking and delivery information and deal with the matter in accordance with applicable law.
Research Use Only
Products supplied by Elixion Peptides (Project Elixion) are intended exclusively for legitimate in-vitro laboratory, analytical and scientific research.
Products are not intended or supplied for human or animal consumption, ingestion, injection, administration or any other form of in-vivo use.
All purchases are subject to our Research Use Policy.
Nothing in this Returns & Refund Policy limits or excludes any statutory consumer rights that cannot lawfully be excluded.
Contact
For cancellations, returns, damaged orders or refund enquiries:
Elixion Peptides (Project Elixion)
info@projectelixion.co.uk